BT (was: PPP show links command)

[Si]

[Removed Brian & My work address]

> -----Original Message-----
> From: freebsd-users-admin at uk.freebsd.org
> [mailto:freebsd-users-admin at uk.freebsd.org]On Behalf Of Andrew McKay
> Sent: Tuesday, October 09, 2001 6:48 PM
> To: Simon Griffiths
> Cc: Brian Somers; Si; freebsd-users at uk.freebsd.org
> Subject: RE: BT (was: PPP show links command)

> SG> I'll find a another way to batter BT then, has anyone had any
> experience in
> SG> forcing BT to do something about a crappy line ?
>
> Their policy on lines is that they will only guarantee that it is
> sufficiently clear for voice communication.  A rather outdated policy but
> last I heard it hadn't changed.

Indeed, seems this line is bloody useless as it was purchased expressly for
internet access.  Maybe it's time to play lets up the gain, again ;-)

>
> Experience tells me that getting BT to do anything they don't want to do
> is nigh on impossible.  Getting them to do something you are willing to
> pay for is also liable to end in tears.  We had a simple request.  Change
> the classification of the second line into the house to be 'private' (from
> 'business'), change the number and make it ex-directory (it was a business
> line which was to become personal internet only).  So what did they do?
> They changed the *other* number.  The one that was to remain the same and
> has done for several years.  The one which is legally required to be that
> number due to it being a 24 hour call-out line registered with the police
> for medical emergencies etc etc etc.  And THEN they tried to charge us for
> changing it back.

We've had similar experiences at work.

> Just one of the many reasons why BT is not my favourite company.  Their
> customer service and attitude I find atrocious and their complacency
> disgusting.  Easy to see why they're several billion pounds in debt...
>

Indeed, I find it all highly ironic that BTopenwoe say my DSL install failed
on distance and the actual engineer said line noise.  I dont think this
company can communicate at all and hence I totally agree with the comments
above and below :) It is a shame BT dont look after there customers as one
day their will be options and allot of people will move very quickly, just a
shame those options aren't there yet.

> Cheers, (and apologies for the negativity but BT really make my blood
> boil)
> Andy

No worries Andy, I feel exactly the same.  The most painful thing is here
there is no alternative, BT get in on the action somewhere, no cable, no
other Telco's.  Damn you OFTEL is my answer, it's this joke of a regulator
thats letting a big company like BT get away with blue murder and before
anyone shouts LLU I agree this would be nice but look at who's left in the
LLU process, they wouldn't even bother with Chesterfield as I would imagine
it wouldn't be very profitable.

> --
> Andrew McKay <birminghamweb at freeuk.com>
>

Si.